Welcome!
I currently serve as a Research Fellow at the Technion Israel Institute of Technology and hold a leadership role in AI product development within Intuit's AI division. My academic background includes a Ph.D. in Software Management from the Guilford Glazer School of Business at Ben Gurion University.
My research centers on the convergence of intelligent software products and services, including AI/ML-powered systems, Ethics, and Customer behavior. Utilizing quantitative methods, particularly through field experiments, I strive to address significant questions. My focus is on enhancing quality-preserving methodologies to enable customers to derive value from high-quality products. Additionally, my work aims to support companies in making informed decisions throughout the development of intelligent products.
Prior to pursuing my doctorate, I obtained a BSc and an MSc in Software Engineering, along with an MA in Philosophy of Science. My professional experience includes substantial contributions to the software product/program management domain at major companies such as PayPal and NICE.
PUBLICATIONS AND CONFERENCE PROCEEDINGS
Abdulhalim, H., Lurie, Y., & Mark, S. (2018). Ethics as a quality driver in agile software projects. Journal of Service Science and Management, 11(1), 13-25.
Working paper: Tomaino, G., Abdulhalim, H., Kireyev, P., & Wertenbroch, K. (2022). Denied by an (Unexplainable) Algorithm: Teleological Explanations for Algorithmic Decisions Enhance Customer Satisfaction.
Working paper: Abdulhalim H., Kim B., Ofik E. Shalev A., Tron T. (2023).Deep Learning in the Service of Customer Service: The Value of Providing Real-Time Performance Feedback
XAI FOR DATA ENGINEERS; NOT JUST FOR DATA SCIENTISTS
Working paper: Abdulhalim H., Lurie Y., Marks S., Afik T. (2022). XAI for data engineers; not just for data scientists
RESEARCH IN PROGRESS
TRUSTING AND BLAMING ROBOTS
"Computer Says No: Trusting and Blaming Bots"
DEBATING ROBOTS: RESPONSIBLE AI THROUGH WARGAMES
This paper proposes a new ethical framework, coined by the traditional concept of business war games
FROM THE MEDIA
