Welcome!
I currently serve as an Assistant Professor at Afeka College of Engineering (head of department) and the Technion Israel Institute of Technology, and hold a leadership role in Payoneer's product management division. My academic background includes a Ph.D. in Software Engineering & Management from Ben Gurion University.
My research centers on the convergence of intelligent software products and services, including AI/ML-powered systems, Ethics, and Customer behavior. Utilizing quantitative methods, particularly through field experiments, I strive to address significant questions. My focus is on enhancing quality-preserving methodologies to enable customers to derive value from high-quality products. Additionally, my work aims to support companies in making informed decisions throughout the development of intelligent products.
Prior to pursuing my doctorate, I obtained a BSc and an MSc in Software Engineering, along with an MA in Philosophy of Science. My professional experience includes substantial contributions to the AI software product management domain at major companies such as Intuit, PayPal and NICE.
PUBLICATIONS AND CONFERENCE PROCEEDINGS
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Abdulhalim, Hisham, et al. "Deep learning in the service of customer service: the value of AI-enabled timely performance feedback." International Journal of Research in Marketing(2026).
Abdulhalim, H., Lurie, Y., & Mark, S. (2018). Ethics as a quality driver in agile software projects. Journal of Service Science and Management, 11(1), 13-25.
Working paper: Tomaino, G., Abdulhalim, H., Kireyev, P., & Wertenbroch, K. (2022). Denied by an (Unexplainable) Algorithm: Teleological Explanations for Algorithmic Decisions Enhance Customer Satisfaction.
XAI FOR DATA ENGINEERS; NOT JUST FOR DATA SCIENTISTS
Working paper: Abdulhalim H., Lurie Y., Marks S., Afik T. (2022). XAI for data engineers; not just for data scientists
RESEARCH IN PROGRESS
TRUSTING AND BLAMING ROBOTS
"Computer Says No: Trusting and Blaming Bots"
DEBATING ROBOTS: RESPONSIBLE AI THROUGH WARGAMES
This paper proposes a new ethical framework, coined by the traditional concept of business war games
FROM THE MEDIA
